What do you call any information or process that aids in improving job performance?

The correct term for any information or process that aids in improving job performance is referred to as a job aid. Job aids are tools, guides, or resources designed to assist employees in performing tasks more efficiently and accurately. They can take various forms, including checklists, flowcharts, reference sheets, and instructional manuals, all of which serve as reminders or tips that enhance understanding and execution of specific job duties.

In a workplace context, job aids can bridge knowledge gaps and improve productivity, ultimately leading to better performance outcomes. For instance, a technician may use a troubleshooting guide to resolve equipment issues swiftly, thereby increasing their efficiency and effectiveness on the job.

While terms like skill gap describe the difference between the skills a worker currently possesses and those required for their role, and performance standards refer to the expected levels of performance set by an organization, they do not specifically denote tools or resources that actively aid in job execution. Education, on the other hand, is a broader term referring to the overall process of acquiring knowledge or skills, not specifically tied to improving immediate job performance.